We Are Recruiting to Fill the Position Below

Job Title:

Customer Service Representative

Line Manager:

Commercial Manager

Location:

Kaduna State

Employment Type:

Contracted

About The Job

We are looking for a customer service representative to join our team in our Kaduna office.
This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Skills and Characteristics

Effective Listening Skills
People-First Mindset
Excellent Problem-Solving Skills
Flexible and Adaptive
Good Organizational Skills
Detail-Oriented
Patient
Ability to Work Under Stress
Team Player

Responsibilities

Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.
Assist customers with any queries they may have via calls, email, chat and/or social media
Represent the brand in a professional and friendly manner
Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
Demonstrate ownership in documenting and resolving customer issues.

Requirements

Bachelor’s Degree or equivalent
1+ years proven experience in supporting client success
Excellent written and verbal communication skills
Understanding of the agricultural industry
Ability to multi task on assigned tasks.

Remuneration {Negotiable}

Application Closing Date