We Are Recruiting to Fill the Position Below
Job Title:
Customer Service Representative
Line Manager:
Commercial Manager
Location:
Kaduna State
Employment Type:
Contracted

About The Job
- We are looking for a customer service representative to join our team in our Kaduna office.
- This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
- The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Skills and Characteristics
- Effective Listening Skills
- People-First Mindset
- Excellent Problem-Solving Skills
- Flexible and Adaptive
- Good Organizational Skills
- Detail-Oriented
- Patient
- Ability to Work Under Stress
- Team Player
Responsibilities
- Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
- The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
- Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.
- Assist customers with any queries they may have via calls, email, chat and/or social media
- Represent the brand in a professional and friendly manner
- Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
- Demonstrate ownership in documenting and resolving customer issues.
Requirements
- Bachelor’s Degree or equivalent
- 1+ years proven experience in supporting client success
- Excellent written and verbal communication skills
- Understanding of the agricultural industry
- Ability to multi task on assigned tasks.
Remuneration {Negotiable}
- Basic Pay – Monthly.
- KPI – Monthly.
Application Closing Date
- 20th January 2023